These Terms govern the Mohalla Storemobile app, website, and related services (the "Service") operated by BMS Organic Farmer Producer Company Limited ("we"), trading as BMS Naturals. By using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. Who we are
Mohalla Store provides neighbourhood grocery ordering from BMS Naturals dark stores, with fulfilment and delivery for customers, store partners, and riders in India.
FSSAI licence number is printed on each packaged product and on the product page in the app.
2. Accounts
- You must provide accurate information and keep it updated.
- You are responsible for activity under your account and for keeping OTP / login access secure.
- We may suspend or terminate accounts that violate these Terms, abuse the Service, or fail partner verification.
3. Orders, delivery & payments
- Prices, availability, and delivery slots are shown in the app and may change before you pay.
- Payments are processed by PayU. We do not store full card details.
- Delivery windows (order before 6 AM for morning, before 2 PM for evening) are operational targets, not guarantees. Traffic, weather, and store operations can cause delay.
- Refunds, replacements, and cancellations follow our Refund & Replacement Policy.
4. Store owners & riders
Partners must complete required profile and KYC steps, follow local laws (including traffic and labour rules), handle cash and inventory honestly, and use location services only as needed for assigned deliveries. Misuse of customer data is prohibited.
5. Acceptable use
You agree not to:
- Interfere with or reverse-engineer the Service.
- Submit false orders, documents, or identity information.
- Harass staff, riders, or other users.
- Use the Service for illegal purposes.
6. Intellectual property
App content, branding, and software are owned by BMS Organic Farmer Producer Company Limited or its licensors. You receive a limited licence to use the Service as intended.
7. Disclaimers & liability
The Service is provided "as is" to the extent permitted by law. We are not liable for indirect or consequential losses. Our total liability for any claim relating to an order is limited to the amount you paid for that order, except where law requires otherwise.
8. Privacy & grievances
Personal data is handled as described in our Privacy Policy. Consumer complaints may be sent to the Grievance Officer at support@mohallastore.com (+91 92198 07168). We acknowledge within 48 hours and aim to resolve within 30 days.
9. Account deletion
See how to delete your account.
10. Changes
We may update these Terms. Continued use after changes means you accept the updated Terms. Material changes will be indicated by updating the date above and, where appropriate, in-app notice.
11. Contact
BMS Organic Farmer Producer Company Limited
support@mohallastore.com
+91 92198 07168
https://mohallastore.com