Privacy Policy

Last updated: 17 July 2026

Mohalla Store ("we", "us") operates the Mohalla Store mobile application and related services (the "Service"). This policy explains what information we collect and how we use it.

1. Information we collect

• Account details: name, mobile number, email (if provided), date of birth, address, and profile photo.
• Orders & payments: order history, delivery addresses, and payment-related metadata processed via our payment partners (we do not store full card details).
• Location: approximate or precise location to find nearby stores, show delivery tracking, and — for riders who go online — to assign jobs and share live trip progress. Background location is used only while a rider is online or on an active delivery.
• Rider / partner KYC: vehicle details, Aadhaar and driving licence numbers, and document images required for verification and compliance.
• Device & usage: app version, device type, crash logs, and notification tokens (FCM) to operate and improve the Service.
• Support: messages and tickets you send to our support team.

2. How we use information

• Create and manage your account and fulfil orders.
• Provide delivery, tracking, and store-owner / rider tools.
• Verify partner identity and vehicle eligibility.
• Send transactional notifications (order status, OTP, alerts).
• Prevent fraud, abuse, and security incidents.
• Comply with legal and regulatory obligations.

3. Sharing

We share data only as needed to run the Service: with stores and riders fulfilling your order, payment and SMS/OTP providers, cloud hosting and analytics/crash tools, and when required by law. We do not sell your personal information.

4. Retention

We keep account and order records for as long as your account is active and as required for legal, tax, and dispute purposes. KYC documents for partners are retained while the partnership is active and for a reasonable period afterward for compliance.

5. Your choices & account deletion

You can update profile details in the app. To delete your account, use Settings → Delete Account (or Profile → Delete Account). This deactivates your account and signs you out. You may also email support@mohallastore.com to request deletion. Some records may be retained where the law requires it.

6. Security

We use industry-standard measures (encryption in transit, access controls) to protect your data. No method of transmission or storage is 100% secure.

7. Children

The Service is not directed at children under 13. We do not knowingly collect personal information from children.

8. Contact

Questions about this policy: support@mohallastore.com
Website: https://mohallastore.com