Mohalla Store is operated by BMS Organic Farmer Producer Company Limited("we", "us"), trading as BMS Naturals. This policy explains what personal data we collect in the mobile app and on https://mohallastore.com, how we use it, and your rights under the Digital Personal Data Protection Act, 2023 (DPDP).
1. Information we collect
- Account: name, mobile number, email (if provided), date of birth, delivery address, and profile photo.
- Orders & payments: cart and order history, delivery addresses, and payment metadata processed by PayU (we do not store full card numbers or CVV).
- Location (customers): approximate or precise location to find nearby dark stores and set a delivery pin. Live tracking of a rider is shown only during an active delivery.
- Location (riders): precise location while the rider is online or on an active delivery, including in the background, so we can assign nearby jobs and share trip progress. Background location is not collected when the rider is offline.
- Partner KYC: vehicle details, Aadhaar number, driving licence number, and document images for verification.
- Device & diagnostics: app version, device type, crash logs (Firebase Crashlytics), analytics events (Firebase Analytics), and FCM notification tokens.
- Support: WhatsApp / in-app tickets and messages you send to us.
2. How we use information
- Create and manage accounts and fulfil orders.
- Provide delivery, tracking, and store-owner / rider tools.
- Verify partner identity and vehicle eligibility.
- Send transactional notifications (OTP, order status, alerts).
- Prevent fraud, abuse, and security incidents.
- Comply with tax, FSSAI, and other legal obligations.
We do not use your data to train third-party AI models.
3. Sharing (who receives data)
We do not sell personal information. We share only as needed:
- Dark stores and assigned riders, to fulfil your order.
- PayU, to process payments.
- SMS / OTP providers, to send login codes.
- Google (Maps, Firebase Analytics, Crashlytics, Cloud Messaging) and our cloud host, to run the Service.
- Authorities, when required by law.
4. Retention
Account and order records are kept while your account is active and thereafter as required for tax, consumer, and dispute purposes. Rider / store-owner KYC documents are kept while the partnership is active and for 90 days after exit, then deleted or anonymised unless a longer legal hold applies.
5. Your rights (DPDP)
You may access, correct, or withdraw consent for personal data, and request erasure, subject to records we must keep by law. To exercise these rights, use in-app Settings or email support@mohallastore.com.
6. Account deletion
In the app: Settings → Delete Account. You can also follow the steps on our Delete account page or email support@mohallastore.com. Deletion deactivates the account and signs you out. Some records may be retained where the law requires it.
7. Grievance officer
Grievance Officer
BMS Organic Farmer Producer Company Limited
Email: support@mohallastore.com
Phone: +91 92198 07168
We acknowledge consumer complaints within 48 hours and aim to resolve them within 30 days.
8. Food safety
FSSAI licence number is printed on each packaged product and on the product page in the app.
9. Children
The Service is not directed at children under 18. We do not knowingly collect personal information from children.
10. Contact
Data fiduciary: BMS Organic Farmer Producer Company Limited
support@mohallastore.com
https://mohallastore.com