Mohalla Store delivers from nearby BMS Naturals dark stores in serviceable pin codes. We do not ship pan-India from a warehouse for app orders.
Service area
Availability depends on your delivery pin and the store's service radius, shown in the app after you set a location. If we do not serve your mohalla yet, the app will say so — we are expanding neighbourhood by neighbourhood.
How you can receive orders
- Slotted delivery: choose a date and window (for example Morning 7–10 AM, Afternoon 12–2 PM, Evening 4–6 PM — exact windows are set by each store).
- Instant delivery: where the store enables it, orders are prepared for ASAP home delivery.
- Store pickup: where enabled, collect your order from the store when it is ready.
Cut-offs and ETAs shown in the app are operational targets, not guaranteed arrival times. Live rider tracking is shown for assigned deliveries.
Charges
Delivery fee, if any, and the platform handling charge are shown at checkout before you pay. There is no separate shipping invoice beyond the order bill.
Failed delivery
If we cannot reach you at the pin you set, we will try to contact you. Repeated failed attempts may lead to a store or platform cancellation under our Refund Policy. Customers cannot cancel orders from the app after placement.